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Terms and Conditions
1. Product quality assurance: We promise that all products we sell meet national quality standards to ensure customer satisfaction.
2. User privacy protection: We strictly abide by relevant laws and regulations to protect users' personal information and privacy.
3. After-sales service commitment: We provide professional after-sales service. If you have any questions, please contact customer service.
Shijiazhuang Longtai Decoration Materials Co., Ltd.
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Technical Support
Technical Support
1. Provide technical consultation and suggestions during the product development stage to ensure that it meets market demand.
2. In the pre-sales stage, provide customers with detailed product introduction and selection guidance.
3. The installation process is the responsibility of professional technicians to ensure the correct installation and commissioning of the product.
4. Provide after-sales service, including product maintenance and routine inspection to extend service life.
5. Regularly upgrade equipment and update products to maintain technological leadership.
6. Carry out training activities to improve customers’ skills and efficiency in using products.
7. Provide 24-hour customer service support and answer customers' technical inquiries and questions in a timely manner.
8. Provide tailor-made technical solutions for special needs.
After-sales service
1. If the customer finds any quality problems with the product after receiving the goods, please contact customer service within 7 days for return or exchange.
2. All products have a 12-month quality guarantee from the date of purchase, and repairs can be applied for if the failure is not caused by human factors.
3. After-sales service support is provided by dedicated technicians to ensure prompt response to customer needs.
4. All returns and exchanges must keep the product and packaging intact, and the relevant shipping costs shall be borne by the company.
5. If you have any questions during use, please feel free to contact our customer service team and we will be happy to provide you with support.
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Maintenance service
1. Our repair service is designed to provide customers with efficient and timely furniture maintenance and repair to ensure that the product is always in the best condition.
2. The maintenance team is composed of professional technicians who provide customers with high-quality technical support with rich experience.
3. The services provided include regular inspection, troubleshooting, parts replacement, etc. to meet the diverse needs of customers.
4. All maintenance services comply with ISO9001 quality management system standards to ensure the reliability and traceability of service quality.
5. If any problems arise during use, we promise to provide customers with prompt response and solutions to safeguard customer rights.
6. We continuously innovate our service processes and use modern technology to improve maintenance efficiency, so that customers can enjoy a worry-free experience.
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